SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not normally processed or shipped on weekends or major holidays.

During periods of high order volume, promotions, product launches, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery times vary depending on your location, shipping method, carrier, and other factors.

For U.S. orders, estimated delivery is generally:

Standard Shipping: approximately 3–8 business days after processing

These timeframes are estimates only and are not guaranteed.

Shipping delays may occur due to carrier issues, weather, holidays, customs, high shipping volume, or other circumstances outside our control.

SHIPPING COSTS

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, SITTIVA may offer free or discounted shipping as part of a promotion.

TRACKING YOUR ORDER

If tracking is available for your shipment, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be subject to circumstances outside our direct control.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us and we will assist you in reviewing the shipment.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check around the delivery location
• Ask household members or neighbors
• Check with your building, front desk, mailroom, or property manager
• Contact the shipping carrier

Please contact us if you still cannot locate the package.

DAMAGED ORDERS

If your order arrives damaged, defective, or with the incorrect item, please contact us as soon as possible after delivery.

Please include your order number and photographs showing the issue so we can review the situation and determine the appropriate resolution.

INTERNATIONAL SHIPPING

International shipping availability may vary by destination.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are separate from the purchase price and shipping charges paid to SITTIVA unless otherwise stated at checkout.

Customs processing may also affect delivery times.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately.

If this occurs, you may receive multiple tracking numbers or packages at different times.

DELIVERY ESTIMATES

Any shipping or delivery date displayed on our website, at checkout, or in order communications is an estimate and not a guarantee.

SITTIVA and Alira are not responsible for carrier delays or delays caused by events outside our reasonable control.

RETURNS

Shipping-related return information is governed by our separate Return and Refund Policy.

Please review that policy for information regarding returns, refund eligibility, and return shipping costs.

CONTACT US

For questions regarding shipping or your order, please contact:

SITTIVA
Operated by: Alira
Email: TryAlira@gmail.com
Business Address: 3400 SW 27th Ave apt 601, Miami Florida 33133, United States